A single bottleneck.
One person holds the process up. Their absence costs days of downtime and a chain of errors.
AI by process · Operations
If that person is away, everything stops.
The process that holds the business up lives in someone’s head and in a shared spreadsheet. We move it into software: the same judgement, with traceability, and without one absence paralysing the month.
Knowledge with no system.
Coordination by chat.
The real state of the work is reconstructed by asking. Nobody has the full picture.
No traceability.
What was decided, when and on what data: it is recorded nowhere.
Four ways in.
We start by mapping the process as it is actually done today, not as it is written in the manual.
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01
Map of the real process
Interviews and data to see where time is lost and what depends on specific people.
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02
The process in software
States, owners, deadlines and validations. The expert’s judgement encoded and reviewable.
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03
Alerts by status
The system warns when something gets stuck, instead of waiting for Monday’s meeting.
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04
Operations panel
Load, bottlenecks and times per stage. Decisions on today’s data, not last month’s.
- No meeting the state of the work is looked up, not asked about
- 0 critical processes depending on one single person
- Traceable every decision with author, date and data
What we bring from what is already running.
No published product of our own for operations, but it is what we do in all of them: Smart Build turns site coordination — work packages, progress, incidents — into a process with state and traceability, and Match Prácticas does the same for the school-company-student circuit. A core process is a graph of states with owners and deadlines. What changes is the vocabulary of the domain, not the way it is solved.
Highest-impact use cases
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01
The process leaves the shared sheet
The real circuit — not the one in the manual — moves into software with states, owner and deadline. A new starter sees what to do without asking.
One person on leave stops halting the month.
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02
Alerts by state, not by meeting
The system flags anything stuck longer than acceptable, to the owner rather than the whole group. No status meeting needed to discover it.
The problem surfaces the day it happens.
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03
Traceability of who decided what
Every state change records who, when and on what data. Reconstructing a decision from three months ago stops being email archaeology.
Arguing about facts instead of about memory.
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04
Live operations panel
Load per person, bottlenecks and commitments at risk on one screen. The committee stops opening with "so, how are we doing?".
The decision arrives before the fire.
What it is built with.
Before you call us, read this.
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First Optimizer, Second AI: why the real brake on AI is not the tool
The industry has fallen in love with "AI-first". But the real bottleneck in adoption was never technological: it is the absence of a way of thinking about processes. A reflection on the discipline that should come before touching AI.
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How to choose which processes to automate in a company (without wasting money)
Automating is not the goal: it is the tool. The expensive mistake is not automating badly, it is automating the wrong thing. This is the no-hype guide to deciding which processes to automate first, and which to leave alone.
- Administration and finance Invoices, collections and closing without typing.
- Customer service Verified answers, escalation when it is warranted.
- Sales and marketing Qualified leads and proposals in hours.
- People and talent Recruitment, onboarding and employment paperwork.
- Data and decision-making One single version of the truth, live.
Not sure where to start? Measure your organisation’s AI maturity for free in 3 minutes, or book 30 minutes of direct diagnostic.
Let's start
Let's talk about your operation.
Tell us what costs more than it should. We come back with a concrete plan, realistic timelines and a clear yes or no.
contacto@plantekia.com