Repeated queries.
Order status, invoice, appointment, deadline. Mechanical work that occupies the whole team.
AI by process · Customer service
A bot that makes things up costs more than nothing.
Automated service is only worth having if it answers with real data from the system and knows when to keep quiet. We build agents connected to your operation, with the source cited and escalation to a person.
The same question, a thousand times.
Inconsistent answers.
Everyone answers differently because the information lives in different places.
Out of hours, nothing.
The customer asks at 22:00 and gets an answer two days later.
Four ways in.
First the 20% of queries that are 80% of the volume. The rest stays human, and rightly so.
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01
An agent connected to your data
It answers by querying the real system (ERP, CRM, order database), not a memorised text.
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02
Source cited in every answer
The customer and your team can verify where the figure comes from. Auditable, not a black box.
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03
Escalation with context
When the case is beyond the agent, the person receives the full thread and the diagnosis.
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04
A living knowledge base
What the agent could not answer feeds the improvement. The system gets sharper with real use.
- 24/7 first response without adding headcount
- Repetitive the same old queries, resolved without occupying the team
- Cited a verifiable source in every answer
What it is built with.
Before you call us, read this.
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What an AI agent is and when your company needs one
An AI agent is not a chatbot. It is an autonomous system with a bounded role, controlled access to tools and an auditable log. This is the honest definition, no hype.
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What auditable AI (AI without a black box) is and why your company needs it
Everyone says "we use AI". Almost nobody explains how it decides. That difference, between a black box that spits out answers and a system you can audit, is what separates a reliable tool from a legal risk with good marketing. This is what auditable AI really means.
- Administration and finance Invoices, collections and closing without typing.
- Operations The company’s core process, without human dependencies.
- Sales and marketing Qualified leads and proposals in hours.
- People and talent Recruitment, onboarding and employment paperwork.
- Data and decision-making One single version of the truth, live.
Not sure where to start? Measure your organisation’s AI maturity for free in 3 minutes, or book 30 minutes of direct diagnostic.
Let's start
Let's talk about your operation.
Tell us what costs more than it should. We come back with a concrete plan, realistic timelines and a clear yes or no.
contacto@plantekia.com