Repeated queries.
Order status, invoice, appointment, deadline. Mechanical work that occupies the whole team.
AI by process · Customer service
A bot that makes things up costs more than nothing.
Automated service is only worth having if it answers with real data from the system and knows when to keep quiet. We build agents connected to your operation, with the source cited and escalation to a person.
The same question, a thousand times.
Inconsistent answers.
Everyone answers differently because the information lives in different places.
Out of hours, nothing.
The customer asks at 22:00 and gets an answer two days later.
Four ways in.
First the 20% of queries that are 80% of the volume. The rest stays human, and rightly so.
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01
An agent connected to your data
It answers by querying the real system (ERP, CRM, order database), not a memorised text.
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02
Source cited in every answer
The customer and your team can verify where the figure comes from. Auditable, not a black box.
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03
Escalation with context
When the case is beyond the agent, the person receives the full thread and the diagnosis.
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04
A living knowledge base
What the agent could not answer feeds the improvement. The system gets sharper with real use.
- 24/7 first response without adding headcount
- Repetitive the same old queries, resolved without occupying the team
- Cited a verifiable source in every answer
What we bring from what is already running.
No published case of our own in customer service yet. What we transfer is the hard part, which is not conversation: it is that the agent answers with real system data and cites where it comes from. Buscafact does exactly that over official tender documents — it answers with the source in view — and ADG over digital maturity indicators. An agent that cannot cite its source is not ready to talk to a customer.
Highest-impact use cases
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01
Agent wired to the operation
It answers by querying the order, the stock or the file in real time, not a manual copied six months ago. If the data is not there, it says so.
It stops giving answers that age.
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02
Source cited in every answer
Each statement links to the record behind it. The customer can check it and the human agent can audit it.
Makes what the machine says verifiable.
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03
Escalation with the context already gathered
When a person is needed, that person receives the conversation, the file and what has already been tried. Without asking for the details again.
Escalation stops meaning starting over.
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04
What it does not know feeds the base
Unanswered questions are grouped and prioritised. The knowledge base grows from real demand, not from intuition.
Each month it covers more without more headcount.
What it is built with.
Before you call us, read this.
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What an AI agent is and when your company needs one
An AI agent is not a chatbot. It is an autonomous system with a bounded role, controlled access to tools and an auditable log. This is the honest definition, no hype.
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What auditable AI (AI without a black box) is and why your company needs it
Everyone says "we use AI". Almost nobody explains how it decides. That difference, between a black box that spits out answers and a system you can audit, is what separates a reliable tool from a legal risk with good marketing. This is what auditable AI really means.
- Administration and finance Invoices, collections and closing without typing.
- Operations The company’s core process, without human dependencies.
- Sales and marketing Qualified leads and proposals in hours.
- People and talent Recruitment, onboarding and employment paperwork.
- Data and decision-making One single version of the truth, live.
Not sure where to start? Measure your organisation’s AI maturity for free in 3 minutes, or book 30 minutes of direct diagnostic.
Let's start
Let's talk about your operation.
Tell us what costs more than it should. We come back with a concrete plan, realistic timelines and a clear yes or no.
contacto@plantekia.com